Customer Success Manager - Financial Technology

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar 's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry.

From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Customer Success Manager: The Customer Success Manager is responsible for managing a portfolio of high-value Mid-Market customers, ensuring they achieve meaningful outcomes and realize long-term value through the client’s payment solution, including payment processing, lending, and cash flow management tools.

This role combines consultative engagement, structured success planning, and commercial awareness. You will act as a trusted advisor and product advocate, leading with curiosity, aligning to customer objectives, and guiding them toward sustained adoption and success while identifying opportunities to expand value. This role is focused on delivering strong outcomes and retention, owning renewal readiness, and expansion opportunities, while orchestrating buyer experiences that increase Lifetime Value for our clients