Customer Success Manager - SMB

Customer Success Manager - SMB Own a book of [xx-xx] SMB accounts and help each one get real results from Balto. Role Customer Success Manager, SMB Location Fully remote, U.S. only Type Full-time Book 60 accounts, about $1.5M Salary Salary Range Base is $65k - $75k, OTE of $105k Posted October 23, 2026 About Balto Balto builds AI for contact centers.

We help agents in the moment, score every call so leaders don’t have to, and show teams what their customers are really saying, all in one place

Benefits

Medical, Dental, Vision 401(k) Unlimited PTO Learning Stipends About the role Balto, a pioneering tech startup that has built a suite of AI tools for large sales and customer service teams, is seeking a talented SMB Customer Success Manager to join our team. Your mission will be to manage a portfolio of new and existing customers, making sure they have the help, resources, and insights they need to get the most out of Balto.

Our SMB team runs a scaled model. You'll own a book of customers who can reach you directly, and you'll use AI and automation to stay ahead of every account instead of relying on one-to-one outreach alone. You will be instrumental in facilitating ongoing business and fostering lasting partnerships.

This is a fully remote position, offering you the flexibility to work anywhere in the U.S. What you’ll own Your book: 60 SMB accounts, about $1.5M in total book of business. Renewals: the full renewal process for every account in your portfolio. Growth: retention, expansion, and adoption across your book.