Customer Success Manager (U.S.)

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters—now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $30M+ ARR, 100% YoY growth, and a newly expanded product suite (ad network, website builder, paid tiers), we’re entering our next phase of hypergrowth.

This is an incredible opportunity to join a very fast-growing startup as a member of beehiiv ’s Customer Success team. As a Customer Success Manager (CSM), you will work with our enterprise customers to drive product adoption, customer satisfaction, growth, and retention. This customer-facing role requires strong relationship management skills and technical knowledge.

You will work with business leaders to understand their needs and map beehiiv ’s solutions to their goals. As a CSM, you will work with the customer throughout their entire lifecycle, from onboarding to ongoing support to renewal, while coordinating with internal teams to provide best-in-class support. At beehiiv, CSMs own their customer relationships, but the role doesn’t stop there.

Every CSM also contributes to the success of the team and the business: building the processes, tools, and programs that help us scale. We look for creative, hungry people eager to take on work outside a traditional job description and who are AI-first. That means reaching for AI to work smarter, building their own workflows, and finding new ways to deliver more value to customers.