Senior Technical Solutions Specialist

Responsibilities

• Partner with Direct Sales and Channel teams to translate customer business and technical requirements into secure, practical solutions using Dropbox products, add-ons and third-party integrations.
• Lead technical discovery, demonstrations, pilots and proofs of concept, working directly with customer technical teams to establish success criteria, test feasibility and resolve technical challenges.
• Design, build and validate API-based integrations and tailored workflows that address customer requirements and demonstrate the value of Dropbox products including DBX Platform.
• Deliver technical enablement and training to Sales Representatives, Account Managers and service delivery and channel partners.
• Ensure effective handover to Customer Success and Channel teams, documenting the proposed solution, technical dependencies, customer expectations and deployment considerations.
• Bring customer feedback and integration requirements to Dropbox Product teams and leadership to inform product improvements and priorities.
• Travel to customer sites, conferences and other relevant events as required

Requirements

6+ years of experience as a Sales Engineer, Solutions Consultant, Professional Services Solutions Consultant or in a comparable customer-facing technical role. Demonstrable hands-on experience using REST APIs and at least one programming or scripting language to build, test and troubleshoot integrations. Ability to explain authentication, data flows, technical decisions and your personal contribution to delivered solutions.