RMA Systems Engineer

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares 100% company-paid insurance premiums for employee medical, dental and vision plans. 401(k) plan that matches 100% up to 4%, with immediate vesting Professional Development Reimbursement of $2,500 each year 11 Holidays + Paid Time Off Accrual + Rollover Plan Commitment matters to Vultr! This role is responsible for evaluating failure patterns across GPU, CPU, and server environments, determining appropriate remediation strategies, and improving how Vultr manages hardware lifecycle and vendor interactions.

The ideal candidate brings strong systems-level troubleshooting expertise and the ability to analyze non-routine technical issues, determine root cause, and make informed decisions on repair, replacement, or escalation paths. This is a highly visible role that partners closely with Infrastructure, Engineering, and vendor teams to ensure system reliability and continuous improvement of Vultr’s RMA processes.

It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and develop documentation as the technology evolves. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure