Founding Customer Success Manager - APAC

About this Role Our Customer Success team is passionate about shaping and scaling an exceptional enterprise customer experience globally. As we continue to grow in APAC, we are excited to hire our first Customer Success Manager in region to support our Strategic and High Touch customers in the region. In this role, you will own a defined book of upmarket APAC customers.

You will oversee the customer journey throughout long-term adoption, customer health, and value realization. You will partner with Ashby ’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. Ashby is powerful and highly configurable, and this role requires both technical depth and customer leadership.

You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence. You will come into this role owning the existing book of business and work with existing customers within the market. This role is ideal for someone who thrives in complexity, enjoys hands-on execution, and is excited to help shape how we support customers in a new region.

You are excited to own a strategic book of customers in APAC and are comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization. You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle.