Senior Ops Lead

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As Sr. Ops Lead, you will oversee day-to-day management of end-to-end or co-managed revenue cycle engagements, partnering with key client leaders to communicate performance, support operational improvements, and strengthen client outcomes. This role requires strong analytical and communication skills, the ability to manage competing priorities, and proven experience influencing change across revenue cycle operations.

Experience in revenue cycle management is preferred, with a focus on supporting KLAS and NPS improvement efforts. Here’s What You Can Expect Support relationships with key client counterparts through regular communication about revenue cycle performance. Partner with Service Delivery to present relevant updates and address client needs with executive stakeholders.

Support initiatives designed to improve KLAS and NPS scores. Collaborate with R1 service delivery and operational teams to align objectives, assess current performance, and develop remediation plans for identified risks. Support the execution of action plans that improve operational and metric performance by addressing identified drivers, risks, and barriers.