Robot Service Engineer - Data Collection (m/f/d) Fixed-term 18 months

<h4>About the Role</h4> <p>At Agile Robots, we build intelligent robotic systems that learn from high-quality real-world data. To keep our data collection site running at full capacity, we are looking for a Robot Service Engineer (m/f/d) who keeps our robots, teleoperation devices and recording systems operational every day.</p> <p>In this role, you will be the first technical contact on site.

You will diagnose and fix hardware and software issues, maintain the robot fleet, and work closely with our R&D teams to resolve deeper technical problems quickly. Your work directly determines how much usable data the site can produce.</p> <p>This position is ideal for someone with a hands-on technical mindset who enjoys troubleshooting, works systematically, and wants to grow with cutting-edge robotics and AI technology.</p> <h4>Your Responsibilities</h4> <ul> <li>On-site Technical Support <ul> <li>Provide daily first-line technical support for robots, teleoperation devices, cameras and data recording systems on site.</li> <li>Diagnose and resolve hardware, software, network and calibration issues to minimize downtime.</li> <li>Support teleoperators and project coordinators with technical questions during data collection.</li> </ul> </li> <li>Maintenance & System Setup <ul> <li>Install, set up and calibrate robots and teleoperation workstations for new tasks.</li> <li>Perform preventive maintenance, replace parts and keep the robot fleet in working condition.</li> <li>Maintain records of faults, repairs and spare parts usage.</li> </ul> </li> <li>R&D Collaboration & Issue Resolution <ul> <li>Escalate complex issues to R&D with clear reproduction steps, logs and data.</li> <li>Test and deploy software updates, fixes and new features on site, and give feedback on results.</li> <li>Identify recurring problems and propose improvements to hardware, software and workflows.</li> </ul> </li> <li>Safety & Documentation <ul> <li>Ensure robots and equipment are operated in line with safety and operational guidelines.</li> <li>Write and update troubleshooting guides, SOPs and setup instructions for the site team.</li> </ul> </li> </ul> <h4>Essential Skills</h4> <ul> <li>Degree or vocational training in mechatronics, electrical engineering, robotics, computer science or a related field.</li> <li>Hands-on experience troubleshooting electromechanical systems, robots or industrial equipment.</li> <li>Basic knowledge of Linux, command line tools and reading system logs.</li> <li>Structured, independent way of working with strong attention to detail.</li> <li>Good communication skills in English; able to explain technical issues clearly to engineers and non-technical colleagues.</li> </ul> <h4>Beneficial Skills</h4> <ul> <li>Experience with robotic arms, ROS/ROS 2, or teleoperation systems.</li> <li>Scripting skills in Python or Bash.</li> <li>Knowledge of cameras, sensors, networking or data pipelines.</li> <li>Experience in field service, technical support or a production / lab environment.</li> </ul><div class="content-conclusion"><h3 class="TranslationField-module__fieldItemName___Q0F_7 TranslationField-module__aboutUsWrapper___WXJpq"><strong>What we offer</strong></h3> <ul> <li> <div>A dynamic high-tech company, combined with financial soundness and world-class investors.</div> </li> <li> <div>Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.</div> </li> <li> <div>Lots of development opportunities as we continue to grow.</div> </li> <li> <div>Challenging tasks and impactful projects alongside experts that enable professional and personal growth.</div> </li> <li> <div>Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.</div> </li> <li> <div>Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment</div> </li> </ul> <h3><strong>About us</strong></h3> <div class="TranslationField-module__fieldItemValue___c0djd"> <p><strong>Agile Robots SE</strong> is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than <strong>3500</strong> employees worldwide.