Associate Customer Success Executive

MPLC provides a legal way to show movies and TV in public or commercial spaces across the globe. We work with every major Hollywood studio and hundreds of independents, and we are a key player in the entertainment and intellectual property ecosystem. We are on a truly exciting journey as a company.

We're growing quickly, investing in our teams, and have bold plans for the future. To support that growth, we're looking for an Associate Customer Success Executive to join our Customer Success Team. The job in two bullet points: Own a portfolio of existing customers and take direct accountability for minimizing churn within that book, alongside driving renewal and expansion revenue.

Ensure coverage completeness by confirming every customer site and location, including newly added ones, is properly covered by their license. You will love this job if... You are comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way.

You have strong organizational skills and attention to detail. You are comfortable working across internal teams and directly with client contacts at varying seniority levels. You are proficient with CRM tools.

You are comfortable with a high volume of proactive outbound calls as a core, everyday part of the role. Experience with licensing, media, or intellectual property is a plus. Let's be honest!

This is a proactive, commercially focused customer success role. You will be responsible for renewal and expansion revenue, minimizing churn, confirming coverage accuracy, handling objections, and following up on payment. Collected revenue, not simply a signed renewal, is what counts toward your book of business and your results in this role.