Senior Operations Analyst

About Numan Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations.

Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: • Patients first. • Learn fast.

Own the quality. • Succeed together. • Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission

The role

This is a high-impact data role supporting a complex and fast-paced operations function, reporting to the Director of Analytics & Data. You’ll be the analytics partner for Numan’s clinical operations, customer care, and health coaching teams, as well as our pharmacy and fulfilment centre. These teams run on numbers.

How long a patient waits for their prescription to be approved, or for a reply from a customer care agent. Whether there are enough coaches for the patients waiting. How many orders leave the pharmacy on time, and whether the stock is there to fill them.

When a process changes, you’ll build the metrics that measure it and make sure the teams can trust them. You’ll be the custodian of those metrics end to end, from the dbt models in BigQuery to the Looker dashboards the teams open every morning. Some are live queues the teams use to divert resources during the day; others feed the weekly business reviews and longer-term planning.