Senior Asset Manager, Commercial Servicing

The Senior Asset Manager, Commercial Servicing will provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate (“CRE”) loans, as well as being a source of information and training for Asset Managers. This is an individual contributor role that reports to a manager and will work hand-in-hand with various internal business units.

The Senior Asset Manager will serve as the point of contact for the borrower and the assigned investor(s), provide oversight of an assigned portfolio, facilitate borrower requests, monitor and enforce loan covenants, resolve insurance non-compliance, complete financial analyses, delinquency resolution, be an escalation point for questions and inquiries from external clients and internal staff, and other responsibilities as need arises.

This position requires the ability to provide best-in-industry customer service, interpret loan documents, compliance, quality control, provide mentorship to team members, and resolve a wide spectrum of borrower-related inquiries related to commercial loan servicing. This is a customer-facing position, and all interactions must be handled with a high degree of professionalism, courteous customer service, and promptness.

Individuals in this role are required to adhere to investor servicing guidelines, internal policies and procedures. Job Responsibilities and Requirements: Customer Service: Act as the primary contact for the borrower, investor, related third parties, and various internal business units in order to resolve all inquiries and servicing functions for the loan.