Legal Assistant (Medical Records & Billing) | LATAM

All candidates from LATAM are welcome to apply!!! Employment Type: Full-Time Contractor Workplace: Remote Compensation: USD $1,200 - $1,400 / month (depending on experience) Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Central Time (CT)

About us

HireHawk connects skilled professionals with U.S. and Canadian companies, building remote teams across Latin America, the Philippines, South Africa, Europe, and beyond. We believe meaningful work should not depend on where you live, and we support our people with clear expectations, structured onboarding, and dedicated team coordination

About the role

This is a specialized medical records and billing role supporting a personal injury pre-litigation team, not a traditional legal assistant or case manager position. Approximately 70–80% of your time will focus on requesting, tracking, organizing, and verifying medical records and bills. You will own retrieval across 80–100+ active matters, giving attorneys and case managers accurate documentation and clear visibility into what is still outstanding

Responsibilities

• Own the medical records and billing retrieval process from initial request through follow-up, receipt, verification, upload, and team notification.
• Obtain complete records and bills from hospitals, physicians, clinics, imaging centers, EMS, specialists, chiropractors, and other treating providers.
• Prepare accurate HIPAA authorizations and provider-specific request forms to reduce avoidable delays.
• Keep requests moving through weekly or more frequent follow-ups with providers and billing departments, tracking turnaround times and flagging unresolved delays.
• Maintain a reliable tracking system for pending requests, follow-up dates, deadlines, and missing documents across your active matters.
• Verify that records and bills align, dates of service and patient information are correct, and missing treatment, missing providers, duplicate records, or other discrepancies are identified and addressed.
• Organize, label, and upload records and bills into Filevine, update case statuses, and notify the team when documents arrive or gaps require attention.
• Support attorneys and case managers with insurance claim filing, provider reduction requests, client updates, and other pre-litigation case needs