Manager, City Operations

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets.

This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards. In this role, you will: Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.

Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage. Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.

Build and maintain strong relationships with local stakeholders and regulatory bodies. Establish and monitor KPIs for service reliability, safety, and customer satisfaction. Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.