Account Manager, SMB Dedicated I

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients

Key responsibilities

Book Management Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement. Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization. Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey.

Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites. Revenue Growth Identify and execute upsell and cross-sell opportunities within each parent account. Drive activation of additional doctors and scanners within existing practices.

Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals. Client Relationship Management Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations. Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives.