Learning Experience Designer

Responsibilities

• Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.
• Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
• Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
• Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
• Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.
• Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
• Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards

Requirements

Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content. Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction. Experience using content-authoring, learning-management, or publishing platforms.