Senior Customer Success Engineer, French Speaking

Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving.

We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick.

Role Purpose This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries

Key responsibilities

Drive customer success and stickiness Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value. Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.

Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably. Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts. Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.