Senior Manager, Revenue Operations, Customer Success

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients

About the role

Dandy is hiring a Senior Manager, Revenue Operations, Customer Success to join our rapidly growing venture-backed company. The Revenue Operations team is responsible for operationalizing our Revenue organization and driving the efficiency and scalability needed to support continued growth. In this role, you’ll support and scale our Customer Success organization, the team responsible for onboarding, training, activation, cross-selling, and retention across our SMB segment.

You’ll own the operational backbone of the function, ensuring the team has the processes, systems, insights, capacity, and incentives needed to improve productivity and drive customer activation, growth, and retention. You will act as the strategic RevOps partner to Customer Success leadership, translating company goals into executable operating plans and driving continuous improvement across pursuit allocation, rep productivity, funnel conversion, and pipeline generation