Director, Member Services, Medicaid

Become a part of our caring community Humana is committed to helping people achieve their best health by delivering innovative technology solutions that enable exceptional member and provider experiences. The Director, Segment Quality Engineering is a strategic technology leader responsible for advancing quality engineering practices across a defined portion of Humana ’s technology portfolio.

Reporting to the AVP, Quality Engineering – Segment, this role will lead teams responsible for delivery quality, test automation, release readiness, and continuous improvement across multiple product and application teams. This leader will work closely with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality partners to embed quality throughout the software development lifecycle and improve release confidence, delivery speed, and production stability

Responsibilities

Lead quality engineering strategy and execution across a defined portfolio, domain, or segment. Lead and develop quality engineering managers, leads, engineers, and SDETs; drive organization design, talent growth, and team performance. Establish portfolio quality goals, KPIs, and governance to improve delivery quality, release readiness, and production stability.

Embed built-in quality across planning, design, development, testing, and deployment. Oversee test strategy and execution across functional, integration, end-to-end, regression, and release validation. Own portfolio-level quality risk management, including defect trends, release concerns, environment issues, and cross-team dependencies.