Director of Operations

As the Director of Operations at Client Accelerators, you will be responsible for building, managing, and continuously improving the operating system of our company. Our goal is to scale Client Accelerators to $20M in Annual Recurring Revenue and $5M in EBITDA, without requiring our CEO to remain involved in the day-to-day operations of the business.

Your job is to make that possible. You'll work directly with our CEO to translate the company's vision and strategic priorities into measurable goals, operating systems, departmental accountability, and consistent execution. You will oversee the operational health and performance of our non-media-buying departments, including Client Success, Creative Production, Revenue Operations, and Finance.

You won't personally execute every task within these departments. Instead, you'll build the systems, scorecards, leadership cadences, and accountability structures that allow department leaders to consistently deliver results. You'll be responsible for ensuring the company has accurate financial forecasting, clear operational visibility, efficient resource allocation, strong people systems, and the ability to identify and resolve problems before they impact the business.

You'll need to be equally comfortable discussing net operating income, margin performance, client retention, employee performance, hiring, automation, and organizational design. Most importantly, you will be accountable for making sure the business grows profitably without sacrificing client outcomes or team performance. Our CEO should be able to ask you how any department is performing, where the company is headed financially, or what operational risks exist — and you should know the answer.