IT/AV Support Coordinator

Overview: Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi

What we offer

Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training and development Tuition Reimbursement Luxury work environment Meaningful and rewarding work Vi at Palo Alto is located at 620 Sand Hill Road, Palo Alto CA 94304 Responsibilities: The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs.

This role also supports community-based technologies such as A/V in the building. Duties are as follows: Resident Technology Support Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.

Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices. Provides education, training and support on technology applications and platforms such as email, Touchtown, work order requests, reservations, virtual communication, cyber security, etc. Prepares, schedules, and conducts resident technology education, training, webinars and seminars, both in-person and virtual settings.