Global Investigator (Triage)

Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks.

Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. As a Global Investigator on the triage team, you will be the first line of operational defense in a fast-moving crypto disruption pipeline. You will process inbound complaint data, validate outputs from our artificial-intelligence (AI) investigation platform, and route cases into the investigative pipelines that result in frozen scam proceeds and seized assets.

You will hold the disposition pen: your call is what turns a complaint into a freeze, a takedown, a recovery handoff, a legal-process draft, a victim notification, or a close. The impact you will have: Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline. Catch the AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream.

Enrich complaint selectors using a stack of more than forty commercial data-source integrations. Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline