Account Partner, SMB Grocery

About the role

and team Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As an Account Partner for Grocery & Retail, you will own a portfolio of merchants ranging from local specialty shops to large supermarket chains, acting as their primary strategic partner to drive growth and operational excellence.

You will bridge the digital and real worlds by translating complex data into actionable strategies that help our partners thrive on the Uber platform. This role is built for those who find energy in the messy reality of doing big things. You will face the constant challenge of balancing commercial negotiations with technical operational hurdles, often with shifting priorities and imperfect information.

Success here requires a \"go-get-it\" attitude, deep curiosity about our technology, and the resilience to stay steady when navigating tough conversations or complex partner escalations. If you are motivated by tangible impact and ready to take full ownership of your portfolio's success, this is where you'll grow

What you'll do

Own a diverse portfolio of retail merchants, acting as their main strategic partner to drive retention and long-term revenue growth. Navigate the messiness of operational data to diagnose performance issues and build number-backed growth plans that demonstrate clear ROI to partners. Lead challenging commercial negotiations to secure merchant investments in advertising and promotional tools, even when faced with pricing pushbacks or client objections.