CRM Process Manager - Pharma industry

M&S Consulting seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations for a large Pharma client. Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.

Essential Requirements: Bachelor's degree in related field is required; Master of Science and/or MBA preferred Proven success in driving product management capabilities for large-scale CRM implementations. 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core platform), Veeva, and the major and evolving players in the ecosystem.

Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies). Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation.

Excellent communication skills with the ability to build stakeholder buy-in and alignment. Experience in AI-supported product management techniques including LLM supported user-story creation and process mapping Ability to foster cross-functional alignment of key stakeholders to create/support a streamlined and collaborative commercial CRM strategy.