HPC | AI Infrastructure | Configuration Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives.

As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

We are seeking a highly motivated HPC / AI Infrastructure / Configuration Service Delivery Engineer to support deployment, configuration, validation, and operational excellence of large-scale AI and High Performance Computing environments. This role focuses on service delivery, operational readiness, platform reliability, and continuous improvement across infrastructure services

Key responsibilities

Lead deployment, configuration, validation, and operational support activities for AI and HPC environments. Ensure infrastructure consistency, compliance, and operational readiness across large-scale deployments. Drive incident management, troubleshooting, root cause analysis, and service restoration activities.

Maintain operational runbooks, standards, and configuration management processes. Monitor cluster health, configuration status, capacity, and service performance. Partner with engineering, architecture, operations, and deployment teams to improve service reliability and efficiency.