Enterprise Customer Success Manager - North America

Traild: Who are we? Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fraud, errors, and mistakes.

Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey. This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money.

At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run. Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions.

If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career. Hear how Traild customers speak about us here

The role

• As Traild scales, our clients are getting bigger and more strategic.
• We already have an Enterprise Implementation role, and now we need an Enterprise Customer Success Manager to care for these accounts after go-live.
• This is the first role of its kind here, so you will help shape how it works as we learn what our largest customers need.
• You will own a portfolio of high-value accounts, acting as trusted advisor and advocate for client leadership and day-to-day teams.
• You will build long-term success strategies, protect and grow revenue, and turn happy clients into public references.
• Expect ambiguity, change, and plenty of room to make your mark.
• This is a full-time, remote and open to candidates across North America.
• Some early morning or evening calls will be needed to work with our development teams in APAC and EMEA