Remote Bilingual Gaming Customer Support - Simplified Chinese & English - 7/2026

We Could Use Someone Like You in Our Crew. Are you passionate about gaming and enjoy helping others? Join a global player support team supporting one of the world's leading online game publishers.

As a Gaming Support Representative, you'll assist players in Simplified Chinese and English, delivering exceptional support through tickets and live chat. You'll help resolve gameplay and technical issues while providing a best-in-class customer experience to a global gaming community. If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding written support, we'd love to hear from you.

We're looking for candidates who have: Professional fluency in Simplified Chinese and English, with excellent written communication skills in both languages Strong critical reading, analytical thinking, and logical reasoning skills Exceptional attention to detail and the ability to follow detailed processes Excellent research, troubleshooting, and problem-solving abilities Patience, adaptability, and a customer-first mindset Previous experience providing support through live chat and/or ticket-based platforms The ability to quickly learn new tools, systems, and processes Confidence asking questions and seeking clarification when needed A passion for gaming and a solid understanding of basic PC troubleshooting Familiarity with online multiplayer games and gaming terminology Required System Specifications Candidates must have access to a dedicated Windows PC that meets or exceeds the following requirements: Operating System: Windows 11 Processor: Intel® Core™ i3 (4.0 GHz or higher) or AMD Ryzen™ 3 (3.5 GHz or higher) Memory: 16 GB RAM minimum Graphics: NVIDIA GeForce GTX 1050, AMD Radeon RX 570, or equivalent Storage: At least 50 GB of available SSD space Internet: Reliable broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speeds (fiber preferred) Additional System Requirements Willingness to install ModSquad 's required security software and two-factor authentication (2FA) application Access to a webcam or smartphone capable of taking clear photos for identity verification A quiet, secure, and dedicated workspace free from distractions A high-quality headset with a noise-canceling microphone Dual monitors are strongly recommended to support productivity and efficient multitasking About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007.