Performance & Closed Loop Specialist - 3 Months - Remote - Octopus by RTG

About the role

We are looking for an Arabic-speaking Performance & Closed Loop Specialist with 5–8 years of experience to turn customer and operational data into prioritized improvement initiatives and measurable outcomes

The role

• Focuses on measuring performance, driving continuous improvement, and ensuring compliance and accountability.
• Roles and Responsibilities Turn customer and operational data into prioritized improvement initiatives and measurable outcomes.
• Manage DGE compliance activities and evidence management.
• Support the evolution of the company's experience measurement framework beyond traditional customer metrics into marketing and commercial performance indicators.
• Drive continuous improvement and ensure compliance and accountability

Requirements

• 5–8 years of experience in Customer Experience, Voice of Customer (VoC), Service Quality, Operational Excellence, Customer Insights, or Performance Management.
• Arabic-speaking specialist with a strong background in analytics, root-cause analysis, customer feedback programs, performance reporting, governance, and continuous improvement methodologies.
• Experience with DGE compliance activities, evidence management, and the evolution of experience measurement frameworks.
• Ideal profiles include CX Performance Manager, VoC Manager, Service Quality Lead, Customer Insights Specialist, or Operational Excellence professionals from large enterprise or government-related environments.
• Originally posted on Himalayas