Call Center Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This position serves as a working supervisor with oversight and management of all call center associates and functions as they relate to maintaining quality of HealthPort services and continued profitability of the company.

This position trains customer service associates and develops and implements policies and procedures to ensure customer satisfaction. You will: Plan, prepare, and devise work schedules, according to budget, call volume and production needs. Assess all aspects of the current customer service model for potential opportunities for service efficiencies and quality enhancements.

Assist with appraising performance, addressing complaints and resolving problems Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service. Manage difficult customer situations and solicit customer feedback for process improvement. Track incoming and outgoing calls in order to provide data to upper management, allowing for implementation of necessary changes.