IS&T Field Technician

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.

Project Overview: Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the project construction site. Job Summary: The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems.

The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users. Major Responsibilities: Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices) Follows the established technology standards, policies, support processes and security requirements Helps establish and monitor metrics on service delivery and customer satisfaction Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams Supports Local Area Network and Wireless Network, etc Supports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print) and SharePoint Manages and maintains assets and configuration items in ServiceNow Performs moves, adds, and changes Participate in special projects, as assigned Participates in the rollout of new technologies, services and security remediations Travel to offices/ job sites for short term project support Provides proactive and timely support to executives and VIPs (direct as well as remote) Deployment of network, routers and switches and associated patching Deployment and support of Teams voice and Poly video endpoints Develops IT reports, dashboards and automates workflows as required Recommends process improvement solutions Development of IT support guides and user training Position Knowledge, Skills and Experience Interpersonal Skills Excellent interpersonal and stakeholder management skills Excellent written and verbal communication skills Excellent time management skills and ability to work under pressure to meet deadlines Excellent ability to manage competing priorities IT Infrastructure Management Experience (Advanced) Providing solutions, troubleshooting complex issues Expertise in ServiceNow IT Service Management (ITIL) Fully proficient in managing IT hardware assets Experience in IT vendor management Advanced knowledge of Information security practices Technical Knowledge (Advanced) End User computing Windows 10 and 11 Virtual Desktop Infrastructure Mobile Device Management Modern Collaborative Technologies & Cloud Computing Tools HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing Microsoft 365 - Teams, SharePoint, OneDrive Azure Active Directory Power-BI and Power-App Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable Required Knowledge and Skills: Must have a good understanding of the major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and how to plan their implementation.