Customer Success Manager - Quality

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.

We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities

The role

• As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications.
• You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.
• You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs

What you'll do