Graduate Customer Success Manager

The role

• Of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.
• Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering.
• Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
• We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
• This role is a first step in the CSM organisation.
• Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned.
• Ubuntu is chosen by thousands of new users every month.
• Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success.
• Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions