Customer Support Specialist/Appointment Setter

Company Overview We are a Miami-based hydration and wellness company on a mission to make premium water quality accessible to every household. From whole-home hydrogen water purification systems to a curated wellness lounge in the USA, we combine science-backed products with authentic wellness education to help families make healthier, more conscious choices, starting with the water they drink every day.

With six years of proven operations, a national e-commerce presence, a flagship wellness lounge preparing for its grand opening, and a partnership with globally recognized biohacker Gary Brecka, we are entering our highest-growth phase yet. The founders are visionary, fast-moving, and deeply committed to building something meaningful, and they need exceptional people around them to make it happen

Role overview

This role is the primary point of contact for MAW Wellness customers across phone, email, text, and CRM channels. The Customer Success & Support Specialist will handle both inbound and outbound calls, managing incoming leads and service inquiries while proactively reaching out to prospects and clients to set appointments and drive engagement

The role

also includes troubleshooting basic issues using existing SOPs and training videos, dispatching technicians when needed, and ensuring every customer record in GoHighLevel is complete and accurate

Key responsibilities

Monitor incoming leads in GoHighLevel (including those generated via the website) and ensure each record is complete, adding missing phone numbers, addresses, and contact details promptly and accurately. Respond to inbound customer text messages and CRM chat inquiries (e.g. questions about services/systems), using approved templates and escalating where needed.