Staff Incident Response Engineer

Eligibility: Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.

This role may require security clearance in the future. Employment is contingent upon successful completion and maintenance of the required screening. Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays as the team provides 24x7 operational support.

The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider.

We create an environment where our employees are proud to work and can make a positive impact Key Responsibilities Monitor the tools and systems that defend ServiceNow ’s production and regulated environments, and correlate seemingly unrelated events Lead response to incidents affecting our customers, and track incidents to closure across functional teams Respond to account-level threats and attacks against our customer environments Produce post-incident reports, forensic reports, and remediation plans Support audits, compliance requirements, and regulatory investigations Build and maintain incident response playbooks, handbooks, and cybersecurity standards Maintain secure configuration baselines for devices under direct control (security tools) and those that aren’t (workstations, servers, network devices), and analyze vulnerabilities using that data Serve as an escalation point and participate in the on-call rotation, including after-hours and weekends that might be out of standard business hours Assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall security posture To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.