Service Delivery Manager

Safety-Kleen in Sylmar, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Why work for Clean Harbors? Health and Safety is our #1 priority and we live it 3-6-5! Focus on maintaining sustainability and cleaning the Earth Recruiting Pay range $75k-$80k Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match Own part of the company with our Employee Stock Purchase Plan Opportunities for growth and development for all the stages of your career Company paid training and tuition reimbursement Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner Train, develop, and manage sales and service route drivers Manage flow of service requests to ensure customers are serviced in a timely and efficient manner Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day Fulfill duties of route driver when s/he is absent Provide field coaching and sales training to route drivers Meet with customers periodically to discuss needs Increase sales portfolio by identifying opportunities Schedule services to prevent and resolve route issues and complaints Ensure completion and organization of all mandated paperwork and files.