Technical Account Manager

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares 100% company-paid insurance premiums for employee medical, dental and vision plans. 401(k) plan that matches 100% up to 4%, with immediate vesting Professional Development Reimbursement of $2,500 each year 11 Holidays + Paid Time Off Accrual + Rollover Plan Commitment matters to Vultr! This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings.

You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering

Key responsibilities

• Customer Onboarding & Architecture Guidance Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
• Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
• Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.
• Technical Relationship Ownership Serve as the primary post-sales technical point of contact for assigned accounts.
• Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
• Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).
• Issue Management & Escalations Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
• Identify systemic issues and advocate for customers in cross-functional conversations.
• Document incident reviews and communicate root cause, corrective actions, and preventative plans.
• Account Growth & Adoption Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
• Partner with Sales to support expansion cycles with technical insights and validation.
• Monitor utilization patterns and proactively recommend optimizations.
• Customer Advocacy & Product Feedback Provide structured feedback to Product teams on compute, storage, and networking capabilities.
• Participate in beta programs with customers