Coordinator, Client Service

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary A Coordinator serves as a Medicare Secondary Payer Compliance liaison between insurers, third-party administrators, attorneys, and various departments within the company

The role

involves managing and maintaining an active caseload containing confidential information. The Coordinator is responsible for both written and verbal communication with teammates and customers to ensure the completion of requested services. The ability to collaborate with all teams to meet internal and client-specific service expectations is essential.

Additionally, this role requires a willingness to cross-train with teammates in similar roles to provide backup support when needed. Essential Duties and Functions Manage an active caseload, processing various services through product delivery. Correspond with customers in writing using correct templates and customer instructions.

Obtain necessary information and documentation to complete requested services. Educate customers on available services and Medicare Secondary Payer Compliance. Accurately review and enter data into the case management system according to requested services.

Prepare documents, templates, and other correspondence as needed using multiple software programs. Review medical records to obtain rated ages. Responsible for electronic file organization.