WFH - Senior Client Concierge

About the role

Clarico is a fully remote accounting firm based in Adelaide, Australia. Our Philippines team deals with clients directly. They aren't a back office.

We're hiring a Senior Client Concierge. The firm has grown and there's more client contact and coordination than there used to be. We want someone senior in this part of the business.

Two things about this job you should know before you apply. The first few months are about learning. How we work, how our systems fit together, and how Australian tax administration actually runs — company and trust structures, ATO and ASIC deadlines, what business owners are dealing with and when.

You'll learn it through the work: client follow-ups, correspondence, preparing documents, chasing signatures, keeping things moving. Some of it is repetitive. That's how you learn a system properly.

While you're doing it, we want you finding ways to make it faster. That's not a side project we'll get to later — it's the main reason this role exists at a senior level. We want someone who looks at a task they've done fifteen times and works out how to stop doing it.

Using AI tools where they help, changing the process where they don't. If that sounds like the boring part of the job rather than the interesting part, this isn't the right role for you. Where the role goes from there depends on what you show us.

We have a written progression path from Senior Client Concierge to Executive Assistant, and we'll walk you through it in the interview. You don't need an accounting background. Most of our team learned it here.