ERP Systems Expert (Supply Chain)

Role overview

• A healthcare-focused organization is seeking an ERP Systems Expert to serve as a senior subject matter expert for supply chain ERP systems.
• This role combines functional expertise, technical troubleshooting, and process optimization, ensuring efficient system utilization and continuous improvement across procurement, inventory, and logistics operations.
• The position plays a critical role in resolving complex system issues, enhancing workflows, and supporting enterprise-wide ERP initiatives

Key responsibilities

ERP Expertise & System Optimization Act as a senior functional and technical SME for supply chain ERP systems, including configuration, data structures, integrations, and workflows. Drive system optimization by identifying process gaps and recommending improvements across supply chain operations. Promote standardization and best practices across regions and teams.

Issue Resolution & Support Lead triage and resolution of complex ERP issues, including root cause analysis and long-term corrective actions. Serve as the highest level of operational escalation for ERP-related concerns before vendor or application team involvement. Provide advanced support through IT ticketing systems and ensure timely issue resolution.

Testing & System Enhancements Lead testing activities for system upgrades, patches, and new module implementations. Develop test scenarios, execute validations, and document results in collaboration with IT and functional teams. Reporting & Data Management Design and enhance reporting tools, including ad hoc and standardized reports using ERP datasets and reference data.