Client Experience Coordinator

This is a remote position. We are hiring on behalf of one of our U.S.-based partners, a membership-driven professional services organization focused on delivering high-quality client experiences through curated communities, research, and high-impact digital and in-person events. Our partner supports senior professionals by providing valuable insights, meaningful engagement opportunities, and well-executed programs that drive long-term value.

Position Summary The Client Experience & Engagement Specialist serves as the primary point of contact for clients across assigned regions and communities, delivering high-touch, relationshipdriven support throughout the client lifecycle. This role is responsible for driving client engagement, event participation, benefit utilization, and overall satisfaction.

Working closely with internal stakeholders, the Specialist combines strong communication skills, disciplined execution, and a serviceoriented mindset to improve retention, usage, and long-term client value. Success in this role requires proactive 1:1 outreach, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, mission-driven environment

Key responsibilities

Serve as a trusted point of contact for assigned clients, providing timely, professional, and personalized support. Conduct consistent 1:1 client outreach primarily via email, supported by LinkedIn, phone, and text messaging. Build and maintain strong professional relationships while proactively identifying opportunities to increase client engagement, satisfaction, and retention.