Customer Service Specialist

Job description

• American Eagle is the global leading denim brand.
• Our aim is to be the world’s number 1 denim brand.
• As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam.
• Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base.
• This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience.
• Tasks Objectives of this role: Drive a seamless customer experience that creates positive sentiment for our brands.
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.
• Maintain accurate records of customer interactions and steps taken to resolve issues

Key responsibilities

• Manage customer conversations and respond to customer inquiries via email, chat, and social media promptly and professionally.
• Resolve customer issues efficiently, maintaining high standards of service.
• Manage orders, returns, and customer requests using Shopify and Gorgias.
• Proactively take steps to enhance the customer experience.
• Share relevant customer feedback to help us improve our offerings.
• Evaluate our customer support processes, devise improvements, measure results, and iterate.
• Maintain accurate records and assist with reporting as needed