Client Success Point of Contact

Job Title: Client Success Point of Contact (POC) Position Overview The Client Success Point of Contact (POC) serves as the primary liaison between clients, remote talent professionals, and internal teams. This role is responsible for managing the health of the client–talent partnership throughout the entire engagement lifecycle — from pre-onboarding to ongoing performance support, risk management, and transitions when needed.

The POC plays a critical role in ensuring both the client and the remote talent professional are aligned, supported, and set up for long-term success. This requires someone who understands the remote staffing / virtual talent industry, including the operational challenges, expectations from both clients and remote professionals, and the dynamics of remote working relationships.

Beyond coordination, the POC must demonstrate strong critical thinking and problem-solving skills. They must be able to identify early warning signs in client or talent relationships, recognize underlying causes of issues, and proactively intervene before small concerns escalate into larger problems. This role requires a balance of relationship management, operational oversight, and strategic thinking to maintain service quality and client satisfaction

Key responsibilities

Client & Remote Talent Lifecycle Management Manage the full client and remote talent professional journey from pre-onboarding to offboarding. Review client requirements, job descriptions, and internal records to ensure alignment before onboarding begins. Confirm all documentation and contracts are completed prior to onboarding schedules.