Digital Experience Lead (CX)

Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! Funny name, serious business We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access.

So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet.

Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. A bit about the role As our Digital Experience Lead, you’ll own how our Customer Experience team’s technology actually works. You’ll hold the roadmap for a stack of CX tools — think Zendesk, Zapier, Sprout and a handful of others — and make the call on what stays, what goes, and what gets replaced.

You’ll lead the build-out of automations and AI-powered workflows that take the busywork off our CX team’s plate, partner closely with IT and Digital Product to land new tools properly, and lead and grow one direct report along the way. We’re moving into a new phase of scaling up our internal processes to match our growth, and this role is central to making that happen — think less “maintain what exists” and more “figure out how we do this better.” If you worked here this past month here are some things you might have been involved in Reviewed our CX tech stack and made the case for consolidating two overlapping tools into one Worked with the Analytics & Insights team to redesign our Zendesk issue-type taxonomy Sketched out a 12-month roadmap of automation and AI experiments with Digital Product Pushed back on a vendor renewal that didn’t stack up on cost, and proposed an alternative Coached your direct report through a cross-functional roadblock with IT Let’s talk about you You lead without needing to be told how You’ve led a team before and you’re used to making the call yourself, not waiting to be pushed into it.