Operations Manager TEQ - LAC & UK - Hybrid or Remote

Location: Hybrid or Remote. Open to candidates based in Latin America & the Caribbean,orthe United Kingdom , in countries where Prosper Global (formerly Mercy Corps) is legally registered and authorized to employ staff. Applicants must hold independent right to work for the country of hiring. Position Status: Full-Time, Regular Salary Level: Salaries will be benchmarked against local salary scale and will be commensurate with professional experience and internal equity. Risk Level: ☐Level 3☐Level 2 X Level 1 (Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability. Level 2: Some contact with participants; unplanned non-direct contact with children. Level 1: Likely to have no contact with participants or sensitive data) About Prosper Global Barely enough is not enough for anyone. Prosper Global is a humanitarian organization working alongside communities facing conflict, climate change, and economic hardship to meet urgent needs and create the conditions for lasting progress. Today's challenges demand new solutions, so we pair local knowledge with global resources to help communities build what's needed, test what's possible, and scale what's proven so that people everywhere can pursue a full life on their own terms. In 2026, we changed our name from Mercy Corps to Prosper Global , to reflect our belief that when every community can prosper, all of humanity moves forward. The Department: Programs The Program Function is composed of headquarters and regional departments which are guided by the global strategy, Pathway to Prosperity (P2P), and works in close partnership with all other departments to deliver the highest quality programming and impactful results. The Program Team aligns closely with the Pathway to Prosperity and works to deliver on increased accountability, alignment, and fair and transparent resource allocation, while acting with its Core Behaviors of collaboration, curiosity, inclusion, and integrity at the forefront. The Programs function is a key steward of the strategic commitments of Prosper Global and the integration of these commitments into programming. About TEQ The TEQ Unit sits within Programs and supports program impact at scale through three areas of work: 1) Program Support, including support for proposals, program design and implementation, and learning and capacity building; 2) Program Strategy, by stewarding the technical and sectoral approaches utilized by the organization and managing programmatic enterprise systems; and, 3) Influence, through technical analysis, evidence, and engagement with internal and external stakeholders. TEQ teams include technical specializations related to P2P Impact Priorities and cross-cutting sectors, as well as program quality and evidence teams. TEQ also supports the two P2P commitments areas: Locally Led and Safe, Diverse, and Inclusive. The Position The Operations Manager is a critical central support position within the TEQ unit. Reporting to the VP, the Operations Manager is responsible for the design and maintenance of TEQ-managed unit-level systems, coordination and communication mechanisms, and administrative support processes, and also backstops TEQ team-led systems and processes. The incumbent works across all TEQ teams to streamline coordination, ensure efficient and consistent operations, and promote effective communication. Essential Responsibilities SYSTEMS AND PROCESSES In collaboration with the unit leadership team, design and manage accountability and operations systems, including but not limited to the Support Request Tool (SRT) and associated follow-up; new business pipeline tracking and assignment mechanisms; and work planning processes. Periodically assess the effectiveness of these tools and update and improve them as needed. When relevant, develop new and/or coordinate major overhauls to existing systems and processes (or drop systems and processes that are no longer necessary) to ensure they are serving team management and strategic needs. Support the design of, and backstop the management of, team-managed systems or resources that are used by the broader organization (for example, the Evidence & Learning Center, the Outcome Area Hub, Program Models, the PMD App, or consultant rosters), ensuring that these run smoothly and are continuously improved. Disseminate, collect, share, and analyze feedback forms following support assignments. Develop and disseminate analytical reports related to TEQ operations and performance. COORDINATION AND COMMUNICATIONS Manage the agendas and preparation for recurring All-Unit, leadership team, TEQ-Innovation & Investment Coordination, and other recurring and ad hoc meetings, ensuring that these remaining engaging and evolve over time to meet needs. Curate presentations and agenda items for these meetings with team members. Capture and disseminate notes with a focus on action points. Chair or facilitate meetings as needed. Convene ad hoc coordination structures when needed to advance cross-functional areas of work, and set-up and manage communication platforms for these. Communicate about the purpose of these structures, and sunset them once their purpose has been served. Chair or facilitate meetings as needed. Maintain the TEQ SharePoint Communications sites and TEQ Operations SharePoint Teams sites and Teams channels, and TEQ Hub pages, ensuring that content remains current and engaging. Support TEQ teams with their individual SharePoint sites and Teams channels, including ad hoc sites or channels as needed. Support the posting of blogs on individual Communications sites and the regular collection and dissemination of blog posts via the TEQ Digest. Assess blog and Digest analytics on a regular basis and devise ways to improve circulation and readership. Support the drafting of compelling individual blogs as needed. Support preparation for and hosting of webinars and other information dissemination events managed by the team. Lead or support event planning and management for team or unit-level special events (for example, workshops or training). Incorporate accessibility considerations into communications protocols. Provide filing, document formatting, and production quality guidance and support to ensure consistently high product quality. PROJECT, BUDGET AND AWARD MANAGEMENT Project manage team, unit, and inter-departmental projects or change management processes as requested by the VP. This may include intensive, timebound projects requiring high-level organization, communication, tracking, process management, and documentation skills. Work with budget holders to coordinate the unit-level budgeting process, team budgeting, budget reforecasts, and budget management. Support (or, occasionally, lead) award management processes and requirements for unit- or team- managed, donor funded headquarters-managed awards (HQMA). OPERATIONAL SUPPORT Lead procurement and contracting support services for TEQ teams, working with individual team members and administrative counterparts in other departments as needed. Support the administration of direct costing engagements by TEQ members as needed. When organizational policies change, interpret implications for TEQ unit members and share relevant information. Manage team member onboarding materials, scheduling, processes and overall onboarding quality and consistency. Maintain and strengthen onboarding processes over time. Manage shared subscriptions for the unit, renewing, updating, or dropping these based on usage levels and team needs. Manage the unit and team organizational chart. Backstop selected TEQ members as needed during times of turnover or when surge support is required. PERSONAL LEADERSHIP Demonstrate exceptional leadership by consistently delivering on expectations and maintaining composure, even in challenging situations. Embrace a growth mindset, actively seek diverse perspectives, and welcome feedback t