Operations Technical Support I (HOME, PL)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today

The role

• The Operations Technical Support 1 (Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment.
• Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to), and related support functions/duties.
• This opportunity is work from home position, being a member of a Virtual IT Service Desk for one or more customers.
• We have various schedules throughout the week, including 4 days x10 hours or 5 days x 8 hours.
• Available schedules may change based on business needs.
• Working Hours: This position is part of a 24/7 support organization and requires working on a rotating shift schedule, including nights, weekends, and public holidays