Administrative Assistant(U.S./Canada/UK background is required)

Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction. Engage with new and existing clients to identify service needs and close sales opportunities. Support sales efforts for specialized services, including termite jobs and environmental assessments.

Respond to inbound inquiries from multiple communication channels. Coordinate and manage daily service routes and technician schedules. Schedule appointments for inspections and services, including mold and lead inspections.

Arrange emergency service requests as needed. Assist in coordinating technician resources across teams. Provide operational support to leadership as needed.

Assist in managing and supporting the Chinese CSR team. Create, update, and maintain training materials for team members. Manage and resolve service tickets through CRM systems (e.g., HubSpot).

Prepare and compile reports, including XRF and Local Law filings. Support compliance-related processes such as Local Law 69 and Local Law 55 requirements. Track and manage recurring compliance clients.

Generate and send invoices to clients. Track payments and follow up on outstanding balances. Occasionally coordinate in-person payment collection when required.

Facilitate communication between internal teams to ensure seamless service delivery. Coordinate resource sharing and job support between departments. Act as the primary liaison between clients, schedulers, and technicians.