Customer Project Manager - Remote US Locations

The role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction.

Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. The Main Responsibilities Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.

Provide critical date management and escalation support to meet committed delivery objectives. Validate order details for sold services Follow established protocol for submitting orders to Order entry and provisioning. Provide timely response to customer and service delivery inquiries.

Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Meet learning, development and personal growth objectives to provide a superior customer experience. Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle What We Look For in a Candidate Required: Bachelor's Degree or 5+ years of related experience Customer service, problem solving and analytical skills Verbal, written and interpersonal communication skills Collaboration skills and use a team approach to accomplishing work Self-starter Ability to multi-task Ability to stay focused in high paced stressful working environment.