Customer Success Associate - Spanish & English speaker

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in: We are looking for a Customer Success Associate (CSA) to join our Customer Success team, supporting our growing customer base across Central and Southern Europe, the Middle East, and Africa (EMEA), primarily within the Higher Education and Vocational Education sectors. In this role, you will hold a direct book of business covering our Tier 3 medium-sized accounts across the region.

Many of these accounts require Spanish language capabilities, making fluency in Spanish essential. You will play a critical role by learning about the key trends impacting educational institutions across these regions, removing roadblocks to value realization, and elevating the customer journey through close collaboration with Customer Success Managers (CSMs) in your region.

What you will be doing: Build and nurture meaningful relationships with key customer stakeholders to ensure alignment with their desired outcomes. Develop a deep understanding of key customer business drivers and challenges, proactively offering tailored solutions through Instructure’s products and services to promote innovation and best practice.