Technical Customer Support

QuickMail is a cold email and LinkedIn outreach platform for markets you can't afford to burn. Our customers can't easily replace leads that land in spam, which is why deliverability matters more to us than anything else. We have been running since 2014, and we pioneered deliverability technology such as Inbox rotation™ and deliverability AI™

The role

• We are hiring a technical customer support person with an owner's mentality.
• You will own support for QuickMail and Mailflow, our deliverability add-on.
• There is no first or second line.
• You are the first and last person our customers talk to.
• Customers count on you to solve their problems and find the real cause when something breaks.
• You work closely with engineering, and you tell the founder what we need to know to make the product better: where the friction is and where the opportunities are

The role

covers the help desk, system health checks, testing new releases before they ship, and leading the weekly team meeting. It takes excellent communication, solid technical understanding and sharp critical thinking. This is not a script-reading job.

Most tickets involve deliverability, DNS records, LinkedIn automation or campaign setup. You dig into customer accounts in our Support Dashboard, reproduce the issue, then decide what to do and how to explain it to the customer. We are a remote team spread across time zones.

Most routine tasks have a written guide with a checklist, so you know what done looks like. You are expected to refine and improve those processes. When something new comes up, you work out the most efficient way to handle it.