Payment Operations Specialist

About FastSpring: FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.

Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Director of Trust and Safety Position Overview: The Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions.

Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud. Responsibilities & Goals: Assist with the end-to-end chargeback process, including preparing and submitting representments.

Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools. Coordinate with sellers and internal teams to collect supporting documentation for dispute responses. Monitor payment processor dashboards and alerts to identify potential issues or disruptions.