Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.
Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong
What you'll do
- Lead end-to-end product design from discovery through delivery across desktop, mobile, and responsive experiences.
- Partner with Product Managers and Engineers as a strategic thought partner, challenging assumptions, asking the right questions, and helping define the best solution instead of simply executing requirements.
- Engage directly with customers to understand their needs, ask thoughtful questions, gather feedback, and translate insights into product decisions and improved experiences.
- Create user flows, customer journeys, wireframes, interactive prototypes, high-fidelity designs, and production-ready experiences across desktop and mobile.
- Design across multiple product domains, including onboarding, e-commerce, AI-powered product capabilities, administration, customer conversations, and emerging platform initiatives as priorities evolve.
- Build functional, high-fidelity prototypes using AI-assisted development workflows to validate ideas with customers and stakeholders quickly, learn from feedback, and iterate toward the right solution.
- Collaborate closely with Engineering by reviewing AI-generated frontend implementations, refining production code, and helping bridge design and development.
- Drive consistency across products by evolving and contributing to Nextiva's design system, reusable components (A2UI), and design standards.
- Use customer research, analytics, experimentation, and usability testing to continuously improve product experiences and business outcomes.
- Communicate design thinking clearly and confidently, presenting concepts, facilitating customer and stakeholder conversations, and explaining the rationale, tradeoffs, and customer insights behind design decisions.
- Work independently in a fast-paced environment, managing multiple initiatives while adapting quickly as business priorities evolve.
- Leverage AI-powered design, research, and development tools responsibly to improve speed, quality, creativity, and execution.
- Explore emerging AI technologies and workflows, sharing best practices that improve team productivity and elevate design quality